Local. Private. Yours.

This explains, in plain language, what happens to your data when you get in touch with Fuze or use the software. If you have any question this doesn't answer, write to x@fuze-app.com.

Data controller

Rodrigo Torres · Barcelona. Contact: x@fuze-app.com.

Demo and pilot requests

When you fill in the form to book a demo or ask about Fuze, we store the details you submit (name, email, company, the type of work you do, and your message) only to get back to you about your request. Legal basis: your consent when submitting the form.

Fuze licenses

To generate and manage your Fuze license, we store the minimum needed: your name and email. Legal basis: performance of the license agreement between you and us. We don't collect or access anything about your activity inside the software.

Payments

All payment and subscription management is handled directly by Stripe, our payment processor. Fuze never sees or stores your card details, and any billing questions are managed through your Stripe customer portal.

Generation providers

When you generate content in Fuze, your prompt and any reference files are sent directly from your machine to the provider you've configured (such as Fal.ai, Kie.ai or Google Cloud), using your own API key. That exchange happens between you and the provider, Fuze is not in the middle and does not store it.

Data retention

We keep license data for as long as your license is active, and demo or contact requests for as long as needed to respond to and follow up on them. We don't keep data longer than necessary for these purposes.

Your rights

You can request access, correction, deletion, portability, or object to how we use your data, at any time, by writing to x@fuze-app.com. If you're not satisfied with our response, you have the right to lodge a complaint with your national data protection authority (in Spain, the AEPD).

These terms cover your use of the Fuze desktop application and this website. By downloading, installing or using Fuze, you agree to them. If you have any question this doesn't answer, write to x@fuze-app.com.

What Fuze is

Fuze is a locally installed production suite for macOS and Windows. It does not include, sell, or resell AI generation credits of any kind. To generate content, you connect your own API keys from third-party providers (such as Fal.ai, Kie.ai or Google Cloud) directly from your machine.

Your account and license

A Fuze license is personal to you (or, for team licenses, assigned per seat within your organisation) and non-transferable. You're responsible for keeping your license credentials confidential and for all activity under your license.

Subscriptions, billing and refunds

Subscriptions are billed and managed through Stripe. You can view invoices, update payment details, or cancel at any time from your customer portal. We offer a 24-hour refund window from the moment you subscribe, no questions asked: write to us within that window and we'll refund you in full. Team and pilot licenses arranged through a demo are billed on the terms agreed at the time.

Third-party generation providers

Fuze is not a party to your relationship with Fal.ai, Kie.ai, Google Cloud, or any other provider you connect. Your use of their models, the costs you incur, data retention on their servers, and their own terms of service and acceptable use policies are between you and them. We're not responsible for their availability, pricing, output, or policies, and we recommend reviewing each provider's terms before connecting an API key.

Acceptable use

You agree not to reverse engineer, decompile, or redistribute the Fuze application outside the terms of your license, and not to use Fuze to generate or process content that is illegal in your jurisdiction or that infringes someone else's rights. You remain solely responsible for the content you generate and how you use it.

Ownership

You own everything you create with Fuze. Fuze retains ownership of the application itself, its code, design, and branding; your license grants you the right to use it, not to own it.

Warranty and liability

Fuze is provided "as is," without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the software, including loss of data, profits, or business, except where such liability cannot be excluded under applicable law.

Changes and termination

We may update these terms from time to time; material changes will be reflected by the "last updated" date above. We may suspend or terminate a license in cases of abuse, non-payment, or violation of these terms. You can stop using Fuze and cancel your subscription at any time.

Governing law

These terms are governed by the laws of Spain. Any dispute not resolved directly with us will be subject to the courts of Barcelona, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

Short version: this website does not use tracking, analytics, or advertising cookies. We don't run Google Analytics, Meta Pixel, or any similar service, and we don't build a profile of your visit.

What we actually use

This site doesn't set any cookies to identify you or track you across visits. Depending on your browser, temporary technical data may be handled locally to make the demo request form work correctly, but nothing is used to track you elsewhere.

If this changes

If we ever add analytics or any other cookie-based tool, we'll update this page first and, where required, ask for your consent before anything is set. The "last updated" date above will always reflect the current version.

Third-party links

This page only covers fuze-app.com. If you follow a link to Stripe's customer portal or to a generation provider like Fal.ai or Google Cloud, their own cookie policy applies once you're on their site.

Questions about this page can go to x@fuze-app.com.